Live Chat
Write one or two paragraphs describing your product, services or a specific feature.
To be successful your content needs to be useful to your readers.
- Live Chat
- Chat/Messaging
- Canned Responses
- Customizable Branding
- Feedback Management
- Issue Tracking
- Product Catalogue
- Quotes / Proposals
- Referral Tracking
- Client Portal
- Real-time, searchable Activity Stream
- Surveys & Feedback
- Template Management
- Ticket Management
- Alerts / Escalation
- Third Party Integrations
Go Live with the audiences and engage with them in real-time
A chat is convenient for you and super convenient for your customer! Give real-time support to your users with the Live Chat feature. Engage directly with a visitor and give information directly and effectively.
Transform a curious visitor into a returning customer!
Transforming a visitor into a customer was never so easy! Engage, deliver the right information, and the probability of turning a new user into an old client increases manifold. The quick responsiveness of live chat helps to seal the deal with a prospect.
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Target a specific group of audience
Categorize specific groups of audiences and chat directly with a group. Segmenting useful information like country, language, or demographic allows the user to get a localized experience.
Use multiple templates for quick responses
Not every user asks relevant questions that require human or real-time support! The system filters the users' questions into a category that requires live support and a category that can get the relevant information via canned responses. Customized answers reduce the burden of your team manifold.
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Check if customers are satisfied
Review chat history to gain insight into your team’s performance. A lead must convert into a customer, if not, find out why it didn’t! Enable customer feedback after live chat sessions to assess a customer’s needs and your team's performance. With this exciting feature, you can try to reach top-level customer satisfaction in your domain.
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