Helpdesk 


Business4x Helpdesk software – This is a platform that allows you to create tickets and improve customer support. This not only makes your team's work easier but it also motivates your team to provide satisfactory support to your customers.


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Your Support Team Deserves Better


Say Goodbye to old age customer support system, and adopt modern business4x helpdesk software which will greatly improve your relationship with your customers. This is our promise.

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Monitor, Organize, & Answer Your Customer


To make it easier for you to plan and organize your tickets, this helpdesk software may give you a kanban view.

 Check the status of your team's workload with a single click, also check the status of tickets on the basis of customized SLA rules.

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Multi Channels, Out-of-the-box.


Business4x Helpdesk software, you can make great relationships with your customers by providing them with 24/7 support. It doesn’t matter where they are.’


Email


Send email anytime, anywhere. New emails will generate tickets automatically, for your customer. Through this ticket-generation process, you can also prioritize your regular or elite customers.



Website Form 

Keep track of all types of queries from your customers through customizable forms within the website.

 

Live Chat

In Business4x helpdesk software, we have embedded a live chat system to improve real-time communication through which you can instantly engage your customers. Not only this, but you can also make your offers in real-time.


Optimized for productivity

 

SLAs, Automation, Templates, and Canned Responses.

 

  • Generate SLA rules and leave the rest of the work on business4x helpdesk software. It will take action automatically.
  • Define the best email template to automate every important response.
  • Forward your tickets to the manager with just one click.
  • Invite your experts to live discussions

Utilize canned responses through helpdesk software so that you can get quick response day through live chat.

Sell ​​Support Contracts with Business4x Helpdesk Software

 

Create Sale Offers, Renew Offers, and Upsell offers easily

 

Through Business4x helpdesk software, you can also sell out your support contracts. Track your contract using the timesheet app and automatically upsell limited-time contracts. Generate alerts for the helpdesk team or sales on the basis of your customer status .


Give Intelligent Self-Service

 

Ready-made knowledge base platform for your customer

 

Business4x Helpdesk software provides your customers with a rich knowledge-base platform where you can directly link to training videos, FAQs, and presentations on a ticket.

Enable customers to close the tickets, they have generated

 

Permit freedom, if you want to see improvement in your productivity

 

Business4x Helpdesk software allows your helpdesk team to worry about what is needed at the time of doing any work. By using this software, your team's chances of making errors will be reduced. Moreover, there will be fewer chances of misunderstanding .


Extra Features

  • Teams
  • Ticket Automation
  • Live Chat
  • Email Support
  • Reports
  • Online Ticketing
  • Knowledgbase
  • Canned responses
  • Team KPIs

50,000+ companies run Business4x to grow their businesses.

Join us and make your company a better place.

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